Privacy Policy

Last Updated: March 14, 2025

Welcome to Floyd ("Floyd," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform, website, and services (collectively, the "Services"), including floyd.so (the "Website").

By accessing or using Floyd, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect information in the following ways:

1. Information You Provide Directly
   • Account Registration: Name, email address, username/handle, password.
   • Payment-Related Information: For Creators, we may collect partial banking details necessary to link with Stripe (though full payment details are typically processed directly by Stripe).
   • Club Content: Content you upload or create for your Clubs, including descriptions, files, media, and member communications.
   • Support: Information you provide when contacting us for support or reporting a problem.
2. Information Collected Automatically
   • Usage Data: We collect details about how you access and use the Services, including pages viewed, links clicked, the time spent on pages, and other diagnostic data.
   • Device & Log Information: We collect your IP address, browser type, device identifiers, and operating system.
   • Cookies & Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience, remember your preferences, and provide analytics.
3. Information from Third Parties
   • Stripe: We receive limited information from Stripe regarding transactions and payouts to Creators.
   • Ad Tracking & Analytics Services: We use services like Meta Pixel, Twitter Pixel, Google Tag Manager, and other third-party analytics tools that may collect information about your visits and interactions with our Website.
   • Third-Party Integrations: If you link or integrate third-party applications with Floyd, we may receive certain information from those third parties.

2. How We Use Your Information

We use the information we collect to:

1. Provide and Maintain the Services
   • Create and manage your account.
   • Process payments, payouts, and tips through Stripe.
   • Facilitate the club management features.
2. Improve and Personalize Your Experience
   • Tailor the content you see or recommend relevant clubs and contents.
   • Track usage trends and analyze how users interact with Floyd.
3. Communicate with You
   • Send you important updates or administrative messages (e.g., changes to our Terms or Privacy Policy).
   • Respond to your inquiries, support requests, or feedback.
4. Marketing and Advertising
   • Display relevant ads, promotions, or sponsored content (where applicable).
   • Use ad tracking pixels (e.g., Meta Pixel, Twitter Pixel) to measure campaign performance and reach users on social media or other platforms.
5. Maintain Security and Prevent Fraud
   • Detect, investigate, and prevent security incidents or malicious activity.
   • Verify user identities, enforce our Terms of Service, and comply with legal obligations.
6. Comply with Legal Obligations
   • As required by laws and regulations in the U.S., UK, Canada, Australia, or any other applicable jurisdiction.
   • Cooperate with law enforcement and government entities.

3. Cookies and Tracking Technologies

We use cookies (small text files placed on your device) and similar tracking technologies (web beacons, pixels) to:

• Remember your preferences and keep you logged in.
• Understand how you use our Services.
• Measure the effectiveness of our marketing campaigns.
• Deliver relevant ads on social media and other platforms.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information in the following circumstances:

1. With Your Consent
   • You may authorize us to share your information with other users or third parties (e.g., when you comment on a club post).
2. With Service Providers
   • Payment Processing: Stripe receives necessary financial data to process transactions.
   • Analytics & Ad Partners: Meta, Twitter, Google Tag Manager, and similar services receive usage data for marketing and analytics purposes.
   • Hosting & Infrastructure: We may use third-party hosting providers to help run our platform efficiently.
3. Legal Compliance & Protection
   • If required by law, subpoena, or other legal processes.
   • If necessary to protect our rights, property, or safety---or that of our users or the public.
4. Business Transfers
   • If we are involved in a merger, acquisition, financing, or sale of assets, user data may be transferred to a successor or affiliate as part of the transaction.

5. International Data Transfers

Our Services are primarily operated in the United States, but we have users from the U.S., UK, Canada, Australia, and potentially other regions. If you choose to use our Services from outside the United States, you acknowledge and agree to the processing of your personal information in and to the U.S. and other countries where data protection laws may differ from those in your home jurisdiction.

6. Data Retention and Security

1. Data Retention
   • We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
   • We may retain certain data in backup or archived form for legal, tax, or compliance reasons.
2. Security Measures
   • We employ industry-standard security measures, including encryption where appropriate, to protect your data.
   • However, no electronic transmission or storage of data can be guaranteed to be 100% secure, so we cannot ensure absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as the right to:

• Access or request a copy of your personal data.
• Rectify or correct inaccurate or incomplete data.
• Delete your data (where applicable).
• Opt out of certain data processing (e.g., direct marketing).

To exercise these rights, contact us at hey@floyd.so

8. Children's Privacy

Our Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 13 (or under the age of majority in certain jurisdictions) without verifiable parental consent. If you believe we have collected such information, please contact us at hey@floyd.so

9. Third-Party Links and Services

Our Website may contain links to third-party sites or services not operated by us. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party services you visit or use.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting the revised Policy on our Website or through other communication channels. By continuing to use the Services after changes go into effect, you agree to the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Floyd LLC
• Email: hey@floyd.so
• Website: floyd.so

Thank you for trusting Floyd. We're committed to protecting your privacy while helping you build your exclusive membership Clubs!